EST 1980

Pinnacle Structural Services

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Background

Pinnacle Structural Services wants to update their website's digital content, and increase their digital presence to create more lead generation. This includes ad-ready optimized conversion pages for his services. They wanted to align the new content pages around ideal customer personas to create opportunities for strategic partnerships that would enhance repeat business from property managers and other real estate and equity interests.

Updating the site content and making the pages ad ready will be the initial priority. Once landing pages for ads are created, the client will add a separate realistic advertising budget to include paid advertisement campaigns.

Their local SEO presence must be continuously optimized to attract local search queries. Further, the website needs more content to rank for relevant keywords for their target buyer persona and landing pages to link paid ads. Ongoing blogging optimized with SEO will be used to increase organic traffic over time when the landing pages are complete and paid campaigns are running. Pinnacle Structural Services is a trusted local expert in foundation repair, renowned for its dedication to objective, fair evaluations and building strong client relationships. Serving both residential and commercial clients, Pinnacle focuses on delivering high-quality service with integrity and honesty. In a competitive market where trust and reliability are paramount, Pinnacle sought to enhance their marketing efforts to expand their reach and engage more potential customers. Pinnacle Structural Services wanted their website to work for them and thought some strategic updates to the website's digital content could enhance their online presence and generate more leads. Their primary goals included optimizing their website for ad-ready conversion pages and aligning new content with ideal customer personas. This comprehensive approach aimed to increase local SEO performance, improve organic traffic, and support paid advertising campaigns.

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Objectives

The primary objectives for Pinnacle were to:

1. Increase Local Awareness:

Pinnacle needed to expand their visibility in the highly competitive Denver metro area and surrounding regions. By increasing local awareness, Pinnacle aimed to attract more inquiries from their target audience, particularly within a wide radius of Denver, where most of their business is concentrated. Enhancing local visibility was crucial to differentiate Pinnacle from competitors and establish them as the go-to expert for foundation repair services.

2. Enhance Online Engagement:

Pinnacle's existing digital presence lacked the necessary engagement metrics to convert visitors into leads effectively. Improving online engagement through a revamped website and targeted digital campaigns was essential to increase user interaction, reduce bounce rates, and ultimately drive more conversions. This objective directly addressed the need to capture and retain the attention of potential customers searching for their repair services.

3. Educate Potential Customers:

Pinnacle recognized that many potential clients lacked understanding of the complexities of foundation repair. Providing clear, accessible, and informative content was essential to educate customers, build trust, and guide them through the decision-making process. This objective aimed to position Pinnacle as a knowledgeable and transparent service provider, thereby fostering greater customer confidence and improving lead quality.

Strategy

The implementation of our strategy was executed through a coordinated, simultaneous effort across all marketing channels to maximize impact and ensure consistency:

Tri-fold Flyers and Postcards:

We designed and distributed visually appealing tri-fold flyers and postcards, strategically targeting areas within Pinnacle’s service radius. These materials were crafted to highlight Pinnacle’s core services and value propositions, leading to a marked increase in local inquiries.

Digital Ads:

Launched targeted digital ad campaigns across Google Search and display networks, focusing on homeowners and businesses within the Denver metro area. The ads were designed to be eye-catching and informative, driving a significant increase in website visits and service bookings. Remarketing ads were also deployed to maintain engagement with previous site visitors, contributing to sustained lead generation.

Infographics and Educational Content:

Developed infographics that broke down complex foundation repair topics into easy-to-understand visuals, which were distributed both digitally and in print. These infographics enhanced customer education and engagement, playing a crucial role in building trust and driving conversions.

Simultaneous Channel Activation:

All efforts were rolled out simultaneously to ensure a cohesive and reinforced brand presence across all touchpoints.

Ongoing Monitoring and Adaptation:

We continuously monitored the performance of all campaigns, using analytics and user feedback to make real-time adjustments. This adaptive approach allowed us to optimize each channel's effectiveness, ensuring that Pinnacle’s marketing efforts consistently drove high-quality leads and solidified their reputation in the competitive foundation repair market. This comprehensive strategy and meticulous implementation led to significant improvements in Pinnacle's market visibility, customer engagement, and lead generation, ultimately strengthening their position as the leading foundation repair expert in the Denver metro area.

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Results

The implementation of this strategy yielded significant growth for Pinnacle Structural Services. Between August 11, 2023, and August 11, 2024, compared to the previous year:

- Website Traffic:

There was a 200% increase in website sessions, demonstrating a significant rise in overall visibility and engagement.

- Organic Search:

Organic search traffic increased by 114%, leading to a 68% rise in phone leads and a 139% increase in web form submissions, underscoring the effectiveness of SEO efforts.

- Google Ads:

The campaign saw a remarkable 1015% increase in form submissions through Google Ads, highlighting the success of targeted paid campaigns.

- Direct Traffic:

Direct traffic, driven by brand visibility and engagement efforts like direct mail and retargeting campaigns, resulted in a 113% increase in visitors, a 48% increase in phone leads, and a 415% rise in web form submissions. This indicates the strength of Pinnacle's brand recognition and the effectiveness of direct engagement strategies.

The project with Pinnacle Structural Services highlighted the critical role of targeted, localized marketing in driving business growth. By focusing on specific geographic areas within the Denver metro region, we generated a 60% increase in leads compared to broader campaigns. The challenge of differentiating Pinnacle in a crowded market was addressed by emphasizing their unique strengths, which significantly boosted customer engagement and trust. Additionally, the direct traffic results reinforced the importance of brand visibility and direct engagement, which drove substantial increases in high-quality leads. Continuous UX testing and optimization further improved conversion rates, showcasing the value of refining the customer experience.

The partnership between Pinnacle Structural Services and Watermark resulted in transformative growth for Pinnacle's business. Watermark's strategic, data-driven marketing approach delivered impressive results, including a 200% increase in website traffic and a staggering 1015% increase in leads generated through Google Ads.

These outcomes reflect not just a rise in metrics, but a substantial enhancement in Pinnacle’s ability to attract, engage, and convert high-quality prospects. The success of these initiatives has not only reinforced Pinnacle’s position as a market leader in foundation repair but has also established a solid foundation for continued growth. Looking ahead, Watermark plans to build on this success by exploring new opportunities to leverage emerging marketing technologies and further refine Pinnacle’s market presence, ensuring their sustained competitive advantage in the industry.

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